1. Introduction

Kogno ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered study platform and related services (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

Account Information: When you create an account, we collect your email address, name, and password. We may also collect your educational institution if you register with a .edu email address.
Course Content: Syllabi, course materials, study notes, and other educational content you upload to the Service.
User-Generated Content: Flashcards, practice exams, cheatsheets, and other study materials you create using the Service.
Communications: Messages you send through our platform, including interactions with our AI tutor and support requests.
Payment Information: When you subscribe to premium features, our payment processor (Stripe) collects payment card details. We do not store your full payment card information on our servers.

2.2 Information Collected Automatically

Usage Data: Information about how you interact with the Service, including features used, study sessions, and learning progress.
Device Information: Device type, operating system, browser type, and unique device identifiers.
Log Data: IP address, access times, pages viewed, and referring URLs.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Generate personalized study plans, practice exams, and learning materials using AI
Process transactions and send related information
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience
Develop new products, services, and features

4. AI and Machine Learning

Our Service uses artificial intelligence and machine learning to provide personalized study experiences. Your uploaded content and interactions may be processed by AI systems to generate study materials, provide tutoring assistance, and improve our algorithms. We implement appropriate safeguards to protect your data in these processes. We do not use your personal content to train our AI models without your explicit consent.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
Legal Requirements: If required by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
With Your Consent: When you direct us to share your information with others, such as when sharing study materials with classmates.

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Portability: Request a copy of your data in a portable format.
Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at [email protected].

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. As noted above, we do not sell personal information. To exercise your CCPA rights, please contact us using the information provided below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Children's Privacy

The Service is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Kogno

Email: [email protected]